60 seconds or less
AI-powered data extraction
Auto-generated paperwork
See How Easy RMAs Can Be
Your technicians can submit RMAs through simple text or voice messages
AI
RMA Assistant
Text or voice — always ready to help
I need to return a defective Crestron DMPS3-4K-350-C from the Johnson project. Serial number is XR39284KL.
Got it! I've created an RMA for the Crestron DMPS3-4K-350-C with serial number XR39284KL from the Johnson project. Is there any specific issue with the device you'd like me to note?
Yes, it's not outputting any video signal on HDMI outputs 1 and 2.
Thanks! I've added that the unit is not outputting video signal on HDMI outputs 1 and 2. I've pulled the purchase date (March 15, 2024) from your records. Would you like to use the default return shipping address?
Yes, use the default shipping address.
Perfect! Your RMA #CR-29384 has been submitted to Crestron. You'll receive a confirmation email with shipping labels in 5–10 minutes. Anything else you need help with?
RMA completed in 60 seconds